Maintenance window, ISPnet Staten Island colocation customers, April 12, 2015

[Bob Tinkelman]

The work started at midnight and was concluded around 00:25.

We have been monitoring since and everything appears to be working normally.

If any problems are noted, please report them immediately via email or phone.
--
Bob Tinkelman          <bob at tink.com>
ISPnet, Inc.    http://www.ispnet.net
+1 (718) 464-4747  office
+1 (800) 806-NETS  toll free



> ISPnet has scheduled the following maintenance window:

>    Sunday, 04/12/15 00:00 EDT (start)
>    Sunday, 04/12/15 02:00 EDT (end)

> The work will affect only a subset of ISPnet customers, namely
> some of our single-connection Staten Island customers.

> The work is aimed at avoiding any reoccurence of a problem which
> affected one of ISPnet's cabinets at this site on March 12, 2015.

> We will be upgrading both the electical service to the cabinet
> and the Automatic Transfer Switches in the cabinet.

> This will necessitate a complete power-down of all the equipment
> in the cabinet for some period of time, currently estimated at 15
> to 30 minutes.

> Due to the redundancy inherent at this ISPnet POP, customers who
> are dual-connected to us should continue to receive uninterrupted
> service during this period.

> Service will be interrupted to customers who are who are single-
> connected, with a cross-connect to the affected ISPnet cabinet.

> If you are a single-connection customer at this site, you can
> determine whether your service will be affected in several ways.

> The most obvious indicator is whether you lost service during the
> March 12th outage.  If so and if no configuration changes have
> been made since, then your service will almost certainly be
> interrupted again during the upcoming maintenance window.

> A more precise way is to confirm the termination of your single
> Telehouse cross-connect to ISPnet.  All new ISPnet customers at
> 7 Teleport Drive are provided with LOA/CFA for ports on ISPnet
> switches in two separate cabinets, allowing the customer to order
> two Telehouse cross-connects to ISPnet.  Single-connection
> customers are those that decided to order only one cross-connect.

> The CFAs for the two cross-connects are of a form similar to:

>    cage DS2, rack C28, Shelf 10A, slot <nn>
>    cage DS2, rack C28, Shelf 10B, slot <nn>

> where <nn> is a number, varying customer to customer.


> If you ordered a single cross-connect to Shelf 10B (only), then
> your service will be affected by the scheduled maintenance work.


>    ( If you need any help verifying your configuration,
>      please do not hesitate to contact ISPnet. )



> If you determine that your service will be affected by the April
> 12 maintenance work, you have two options available to lessen the
> impact.


> The first is to switch from being a single-connection customer to
> a dual-connection customer.  There are no extra ISPnet charges
> involved.  There may or may not be additional Telehouse charges
> (one-time and/or recurring) depending on your contract with
> Telehouse.  ISPnet will provide you with whatever assistance you
> require to make this change.


> The second way to lessen the impact of the scheduled outage is to
> continue to be a single-connection customer but to have your
> single cross-connect relocated from Shelf 10B to 10A prior to
> April 12.

> Moving a cross-connect will induce a service interruption, but it
> should be very brief, certainly much shorter than the time we are
> projecting to upgrade power to one of our cabinets.  Moreover, it
> can be at a time of your choosing, possibly less disruptive than
> the scheduled midnight-to-2AM window for our work.

> You shuld be able to move a cross-connect simply by opening a
> ticket with Telehouse through your sales rep or through Telehouse
> "sales support".  ISPnet will be happy to re-issue the original
> LOA/CFA if needed.  If you decide to do this, please let ISPnet
> know the schedule for the change so we can monitor and be able to
> provide support should there be any problems or questions.




> We regret the inconvenience that you may suffer due to this work.

> However, we feel that the work is necessary in order to insure
> the integrity of our network and our ability to provide
> continuous service to our customers at this site in the future.


> --
> Bob Tinkelman          <bob at tink.com>
> ISPnet, Inc.    http://www.ispnet.net
> +1 (718) 464-4747  office
> +1 (800) 806-NETS  toll free