Fiber cut due to manhole explosion in NY [May 06 2015 - 10:15AM]

[Bob Tinkelman]

This is an final update.

Late yesterday afternoon, our carrier informed us that they had
resumed "normal operations" and no further fiber splicing was
anticipated.

Our monitoring has revealed no issues over the past 24 hours and
we now judge the problem to have been resolved.

--
Bob Tinkelman          <bob at tink.com>
ISPnet, Inc.    http://www.ispnet.net
+1 (718) 464-4747  office
+1 (800) 806-NETS  toll free






> This is an advisory posting for ISPnet customers.  It primarily
> affects customers connected to ISPnet at our Newark or our Staten
> Island POP.

> Yesterday morning there was an outage on a circuit linking two
> ISPnet POPs:

>    165 Halsey St., Newark, NJ
>    85 Tenth Ave., New York, NY

> The cause was a manhole fire and explosion in midtown Manhattan:

>    http://www.amny.com/news/manhole-explosion-at-west-35th-street-and-8th-avenue-1.10394812?

> Due to the redundant nature of our network, customer connectivity
> was maintained through automatic failover to fall-back paths.

>      [There were two exceptions where, some manual
>      reconfiguration was necessary due to a second,
>      unrelated problem on another circuit.]

> Normally carriers are able to restore service after fiber cuts
> like this reasonably quickly.  Our carrier has advised us that
> there are delays while the EPA assesses the situation before
> giving approval for restoration work to begin.

> Until the problem is repaired, ISPnet customers should continue
> to receive full Internet connectivity.  However, customers
> connected to ISPnet in our Newark and Staten Island POPs will
> be operating with a higher level of vulnerability.  Customers
> connected to other ISPnet POPs (e.g., 85 Tenth) should not be
> affected.

> We will post updates when additional information is available.
> --
> Bob Tinkelman          <bob at tink.com>
> ISPnet, Inc.    http://www.ispnet.net
> +1 (718) 464-4747  office
> +1 (800) 806-NETS  toll free