[ispnet-announce] Scheduled maintenance affecting ISPnet customers at Telehouse, 7 Teleport Drive, Staten Island, Friday, June 2, 2017

Bob Tinkelman bob at tink.com
Fri Jun 9 23:29:21 EDT 2017


The fiber vendor has informed us that the window for their
relocation of fiber over the Gothals Bridge has been
extended until 06:00 Eastern, Saturday.

We will keep you informed with updates as we get them.







> Service has been down for multiple customers at 7 Teleport Drive
> since approximately 6:10 this evening.

> Service was interrupted, as expected, on one of our primary links
> to the site.

> Unfortuntaely, there is a problem with one of our fall-back links.

> We are working to find and fix this problem.

> We realize service is still down to some customers and will
> continue to work on the problem.


> I'll post again when we have something to report.

> --
> Bob Tinkelman          <bob at tink.com>
> ISPnet, Inc.    http://www.ispnet.net
> +1 (718) 464-4747  office
> +1 (800) 806-NETS  toll free







> > We received notice that the fiber relocation work originally
> > planned for tonight is being postponed and is currently
> > scheduled for next week:

> > 	Friday, June 9, 18:00-23:00 (Eastern)

> > --
> > Bob Tinkelman          <bob at tink.com>
> > ISPnet, Inc.    http://www.ispnet.net
> > +1 (718) 464-4747  office
> > +1 (800) 806-NETS  toll free



> > > ISPnet has received notification of planned maintenance work
> > > that will affect ISPnet's primary link into 7 Teleport Drive
> > > on Friday, June 2, 2017.

> > > The work involves the relocation of fiber that runs over the
> > > Gothals Bridge, which is under reconstruction.

> > > The carrier announced a 5 hour window, starting at 18:00 EDT.

> > > While ISPnet has a fall-back circuit in place, our customers
> > > at the site may experience a number of issues during the
> > > window:

> > >    o  Routing instabilities during transitions between
> > >       primary and fall-back circuits.

> > >    o  Decreases in performance due to congestion over
> > >       fall-back paths.

> > >    o  Complete loss of service in the event of any
> > >       additional (unrelated) circuit or equipment
> > >       failure while we are operating without fallback.

> > > ISPnet will have staff on site for the duration of the work,
> > > and we will do our best to minimize impact on our customers.

> > > --
> > > Bob Tinkelman          <bob at tink.com>
> > > ISPnet, Inc.    http://www.ispnet.net
> > > +1 (718) 464-4747  office
> > > +1 (800) 806-NETS  toll free


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