From bob at tinkelman.com  Tue Apr 14 10:45:33 2020
From: bob at tinkelman.com (Bob Tinkelman)
Date: Tue, 14 Apr 2020 10:45:33 -0400 (EDT)
Subject: [ispnet-announce] Performance problems
Message-ID: <01RJP0RK4G0K8WYW1M@queens.tinkelman.com>

A number of ISPnet customers started experiencing performance
problems starting this morning, around 6:30 EDT.

The symptoms are consistent with intermittent problems on one of
the backbone links connecting ISPnet POPs.  

We expect that once we identify the problem link, we will be able
to reroute traffic around the problem while getting the carrier
to address the root cause.

We will issue additional notices as we have additional information.

--
Bob Tinkelman <bob at ispnet.net>
ISPnet, Inc. http://www.ispnet.net
+1 (718) 464-4747  office
+1 (800) 806-NETS  toll free

From bob at tinkelman.com  Tue Apr 14 13:41:44 2020
From: bob at tinkelman.com (Bob Tinkelman)
Date: Tue, 14 Apr 2020 13:41:44 -0400 (EDT)
Subject: [ispnet-announce] Performance problems
Message-ID: <01RJP6P4TIDU8WY7UO@queens.tinkelman.com>

This email is an interim followup regarding the problem that hit
around 6:30 this morning.

We have identified the problem circuit.  It turned out not to be
a problem on one of our POP-to-POP backbone circuits, as we had
first suspected, but instead a problem on a link to one of our
major upstreams.

In favor of notifying our customers sooner rather than later, I'm
sending this email before we have had a chance to definitively
confirm that the intermittent performance problems have cleared.

Obviously, we will be monitoring the network closely.

If you see problems, the same ones or new ones, please contact
us via email or phone.

Thanks
- Bob Tinkelman <bob at ispnet.net>


> A number of ISPnet customers started experiencing performance
> problems starting this morning, around 6:30 EDT.

> The symptoms are consistent with intermittent problems on one of
> the backbone links connecting ISPnet POPs.

> We expect that once we identify the problem link, we will be able
> to reroute traffic around the problem while getting the carrier
> to address the root cause.

> We will issue additional notices as we have additional information.

> --
> Bob Tinkelman <bob at ispnet.net>
> ISPnet, Inc. http://www.ispnet.net
> +1 (718) 464-4747  office
> +1 (800) 806-NETS  toll free

From bob at ispnet.net  Tue Apr 14 13:33:30 2020
From: bob at ispnet.net (Bob Tinkelman)
Date: Tue, 14 Apr 2020 13:33:30 -0400 (EDT)
Subject: [ispnet-announce] Performance problems
In-Reply-To: "My own message dated Tue, 14 Apr 2020 10:45:33 -0400 (EDT)"
 <01RJP0RK4G0K8WYW1M@queens.tinkelman.com>
Message-ID: <01RJP6OXPZJ08WY7UO@queens.tinkelman.com>

This email is an interim followup regarding the problem that hit
around 6:30 this morning.

We have identified the problem circuit.  It turned out not to be
a problem on one of our POP-to-POP backbone circuits, as we had
first suspected, but instead a problem on a link to one of our
major upstreams.

In favor of notifying our customers sooner rather than later, I'm
sending this email before we have had a chance to definitively
confirm that the intermittent performance problems have cleared.

Obviously, we will be monitoring the network closely.

If you see problems, the same ones or new ones, please contact
us via email or phone.

Thanks
- Bob Tinkelman <bob at ispnet.net>


> A number of ISPnet customers started experiencing performance
> problems starting this morning, around 6:30 EDT.

> The symptoms are consistent with intermittent problems on one of
> the backbone links connecting ISPnet POPs.

> We expect that once we identify the problem link, we will be able
> to reroute traffic around the problem while getting the carrier
> to address the root cause.

> We will issue additional notices as we have additional information.

> --
> Bob Tinkelman <bob at ispnet.net>
> ISPnet, Inc. http://www.ispnet.net
> +1 (718) 464-4747  office
> +1 (800) 806-NETS  toll free