[ispnet-announce] Scheduled ISPnet maintenance window: Feb 1-2

[Bob Tinkelman]

Work on this scheduled maintenance is about to begin.

We will be sending another email when work is complete.
--
Bob Tinkelman <bob at ispnet.net>
ISPnet, Inc. http://www.ispnet.net
+1 (718) 464-4747  office
+1 (800) 806-NETS  toll free





> ISPnet has scheduled the following maintenance window:

>     Sat Feb 1 23:00 EST - Sun Feb 2 01:00 EST

> While we do not expect there to be any user-visible effects,
> the work does have the potential to affect all ISPnet customers.

> The scheduled work is intended to address the problems that
> caused a problem yesterday, Jan 28, 03:00-10:00 EST on the
> ISPnet network.

> The problem was triggered by an error made by one of ISPnet's
> three major upstreams (Hurricane Electric).  Their error
> resulted in periods of routing instability throughout ISPnet
> causing intermittent periods of high packet loss.  The
> symptoms continued until we disabled our link to Hurricane
> a bit before 10 AM.  Later in the afternoon they reported
> they fixed the problem at their end.

> During the planned maintenance window, we will re-enabling
> our link to Hurricane, monitoring the results, and making
> some other changes to our network to try to mitigate the
> results of any future similar errors made by our upstreams.

> We apologize to our customers for the problems caused by
> yesterday's events.  While this is the first time that this
> type of issue has affected our network and we consider the
> chances of reoccurance rare, we take seriously our
> responsibility to insulate our customers from problems that
> occur outside our network (as well as inside) and will be
> working to improve things in the future.

> --
> Bob Tinkelman <bob at ispnet.net>
> ISPnet, Inc. http://www.ispnet.net
> +1 (718) 464-4747  office
> +1 (800) 806-NETS  toll free