[ispnet-announce] Scheduled ISPnet maintenance window: Feb 1-2

[Bob Tinkelman]

Work during this maintenance window is completed.

Customers may have experienced some periods of route
instability between (roughly) 23:15 and 23:40 EST.

--
Bob Tinkelman <bob at ispnet.net>
ISPnet, Inc. http://www.ispnet.net
+1 (718) 464-4747  office
+1 (800) 806-NETS  toll free





> > ISPnet has scheduled the following maintenance window:

> >     Sat Feb 1 23:00 EST - Sun Feb 2 01:00 EST

> > While we do not expect there to be any user-visible effects,
> > the work does have the potential to affect all ISPnet customers.

> > The scheduled work is intended to address the problems that
> > caused a problem yesterday, Jan 28, 03:00-10:00 EST on the
> > ISPnet network.

> > The problem was triggered by an error made by one of ISPnet's
> > three major upstreams (Hurricane Electric).  Their error
> > resulted in periods of routing instability throughout ISPnet
> > causing intermittent periods of high packet loss.  The
> > symptoms continued until we disabled our link to Hurricane
> > a bit before 10 AM.  Later in the afternoon they reported
> > they fixed the problem at their end.

> > During the planned maintenance window, we will re-enabling
> > our link to Hurricane, monitoring the results, and making
> > some other changes to our network to try to mitigate the
> > results of any future similar errors made by our upstreams.

> > We apologize to our customers for the problems caused by
> > yesterday's events.  While this is the first time that this
> > type of issue has affected our network and we consider the
> > chances of reoccurance rare, we take seriously our
> > responsibility to insulate our customers from problems that
> > occur outside our network (as well as inside) and will be
> > working to improve things in the future.

> > --
> > Bob Tinkelman <bob at ispnet.net>
> > ISPnet, Inc. http://www.ispnet.net
> > +1 (718) 464-4747  office
> > +1 (800) 806-NETS  toll free